Do you ship internationally?

Yes, we are shipping worldwide! If you can’t find your country when filling out your details, please contact us.
The shipping costs are calculated based on your location and weight of your order.

Do you ship to the USA?

Yes! When ordering from the USA you will notice that taxes are included in your bill when checking out. Those will be paid directly at customs when it crosses the border so you won’t be charged any extra money for your import. We are managing it through FEDEX.

Where do you ship from?

Our workshop is located in Barcelona, Spain. We machine all our main components in a local factory. Assembling and small batches of certain products are made in house in our workshop.

How long does it take till the package arrives?

We do our best to ship your order as quick as possible. Shipping to well communicated locations usually takes 3-4 days. To smaller villages it can take up to 5 working days.

Please expect potential delays in responses/shipping during the holiday periods.

If you require a fast delivery, please contact us to check availability and prices.

How can I track my order?

As soon as your package leaves our workshop, you will get a tracking number via email by FEDEX. Please check your Spam folder if you can’t find it.

Can I use my European Union VIES number?

Unfortunately our website does not support the VIES system. But we offer you two options: You can either contact us and we will give you instructions how to proceed with your order via e-mail, or you can buy it directly on our website and we will later refund the VAT taxes to you. (PLEASE ADD YOUR VIES NUMBER ON THE ORDER WITH A NOTE SAYING “VIES” SO WE CAN DO SO)

Are the taxes shown on the website?

Taxes are different for each destination. When you type in your location details, the percentage of taxes will be calculated and added during check out.

For orders from outside of the European Union, taxes will not be charged (except USA), but keep in mind that when your package crosses your border and customs processes it, FEDEX will contact you to inform you about the import taxes your country has applied and instruct you how to pay them.

Do you make custom armatures and puppets?

Yes, we are happy to budget your ideas into an armature or a full finished puppet. Just email us with real scale drawings of your character so we can see its exact dimensions.

Can I return my order?

Unused product returns will be refunded a 100% of the cost of the product, deducting the shipping costs, if returned within 30 days of receipt of the item. Return shipping cost and insurance is the buyers responsibility.

Before returning the package, the customer should indicate their intention to return the product by e-mail to support@kineticarmatures.com, We will give you precise instructions of how to return the product.

Once we receive the returned goods and we have verified that all items are in good condition, we will proceed with the refund.

We can't issue a refund for items that show any signs of use.